Privacy Policy

1. Introduction

This Privacy Policy explains how Catapult Conversations, operating as Katy Abbott Studio (ABN 76 772 271 047), collects, uses, discloses, and protects your personal information when you visit our websites (katyabbottstudio.com and catapultconversations.com), use our services, or interact with us in any way.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our websites or services, you consent to the collection and use of your information as described in this policy. If you do not agree, please do not use our websites or services.

2. Information We Collect

Information you provide directly

We may collect personal information that you voluntarily provide, including:

Your name, email address, phone number, and mailing address

Payment and billing information (processed securely via our third-party payment processor)

Information you share during mentoring sessions, group calls, workshops, or webinars

Messages you send via our messaging application, email, or client portal

Testimonials, feedback, or survey responses you choose to provide

Any other information you voluntarily share with us in the course of our working relationship

Information collected automatically

When you visit our websites, certain information may be collected automatically, including:

Your IP address, browser type, operating system, and device information

Pages visited, time spent on pages, and referring URLs

Cookies and similar tracking technologies (see Section 7 below)

Sensitive information

We do not intentionally collect sensitive information (such as health information, racial or ethnic origin, or religious beliefs). However, in the course of mentoring conversations, you may choose to share personal experiences or perspectives that touch on sensitive matters. Any such information shared within sessions is treated with the utmost care and confidentiality and is not recorded, stored, or used for any purpose other than providing you with the service you have engaged.

3. How We Use Your Information

We use the personal information we collect to:

Provide, deliver, and improve our services, including mentoring sessions, programs, workshops, webinars, and digital resources

Process payments and manage your account

Communicate with you about your services, bookings, and enquiries

Send you newsletters, updates, or information about upcoming offerings (where you have opted in to receive these)

Administer our client portal and provide access to program materials

Maintain session recordings where applicable and with your knowledge, for your personal reference via the client portal

Improve our websites, services, and user experience

Comply with legal obligations

4. Third-Party Service Providers

We use a number of third-party platforms and tools to deliver our services and operate our business. These may include:

Client management and communications platform — for managing your account, delivering program content, sending emails, and hosting our client portal

Payment processor — for securely processing payments. We do not store your credit card or bank details; these are handled entirely by our payment provider

Video conferencing platform — for delivering mentoring sessions, group calls, webinars, and workshops. Sessions may be recorded with your knowledge for your personal access via the client portal

Messaging application — for ongoing communication between sessions where this forms part of your service

Website hosting and analytics tools — for maintaining our websites and understanding how visitors use them

Email marketing platform — for sending newsletters and updates to subscribers

These providers may have access to your personal information only to the extent necessary to perform their services and are obligated to protect it. We encourage you to review the privacy policies of any third-party platforms you interact with directly.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Session Recordings and Confidentiality

One-on-one mentoring sessions and some group calls may be recorded via our video conferencing platform. Where this occurs:

You will be made aware that the session is being recorded

Recordings are made available to you through our secure client portal for your personal reference

Recordings are not shared with any third party without your explicit consent

Group call recordings are available to participants within the relevant program and are not shared publicly

The content of your mentoring sessions is treated as confidential. We will not disclose what you share in sessions unless required by law, or unless there is a serious and imminent risk to your safety or the safety of others.

6. Testimonials and Feedback

From time to time, we may invite you to provide a testimonial or feedback about your experience. If you choose to do so:

We will ask your explicit permission before using your testimonial publicly

You may choose to be identified by name and art form/profession, or to remain anonymous

You may withdraw your consent for the use of your testimonial at any time by contacting us

7. Cookies and Tracking Technologies

Our websites may use cookies and similar tracking technologies to improve your browsing experience and to understand how our websites are used. Cookies are small text files stored on your device.

We may use:

Essential cookies — necessary for the website to function (e.g., login sessions, form submissions)

Analytics cookies — to understand visitor behaviour and improve our website (e.g., Google Analytics or similar)

Marketing cookies — to deliver relevant content or advertisements where applicable

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our websites.

8. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure platforms, password-protected systems, and encrypted connections where available.

Some of our third-party service providers may store data on servers located outside Australia. Where this is the case, we take reasonable steps to ensure that those providers comply with obligations comparable to the Australian Privacy Principles.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you

Request correction of any inaccurate or incomplete information

Request deletion of your personal information where it is no longer needed for the purpose for which it was collected

Opt out of receiving marketing communications at any time by using the unsubscribe link in any email or by contacting us directly

To exercise any of these rights, please contact us at the details provided in Section 12 below. We will respond to your request within a reasonable timeframe.

10. Children

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so that we can promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically. Your continued use of our websites or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Dr Katy Abbott | Catapult Conversations

Email: [email protected] Website: catapultconversations.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.